Every now and then I've just got to blow off a little steam as a result of being beat down by big business. I usually don't feel this way unless I've experienced really, really bad customer service and it usually has to happen on more than one occasion to make me spout off.
Although, I recognized awhile back that Bank of America was not a good deal for my small graphic design business and have since moved my account to a Credit Union (Arizona State Credit Union) who treats me like a person and actually pays interest on the money I have in my checking account! Unfortunately, Matt and I still have our home/personal debit/checking, safe deposit box with BofA. The last couple of days dealing with them have been annoying. What's driving me over the edge is this: I went to the bank to deposit a check in the ATM. The ATM sucked down my check and then proceeded to have a "run time error" (a.k.a. crappy "we don't give a crap" software) and CRASH. "No problemo" I thought to myself in spanish--I'll go in and let them know so they can pull out my check and desposit it. Still in good spirit I told one of the worker bees my story and their face turned to stone. I was told "We don't have access to the ATM. You'll just have to wait and see if is deposited to your account and if it doesn't then you'll need to call and file a claim". I must have had a look of disbelief as the whole "YOU have to do something--because it can't be OUR problem" scenario was repeated to make sure I understood.
Still optomistic that it would show up and someone would recognize there was a computer crash and maybe not all the checks were processed....
Yeah, right... I e-mailed BofA first and got a totally bogus form e-mail that didn't even take into account the issue. I'm suppose to report check fraud?? It's not check fraud--"it's my "f@#% ing" bank ATM check sucking etc. etc."--I thought to myself.
Then I tried to call... What a joke that is. You get into a continuous automated loop with NO option to speak to a real person in India (I'm sure even BofA is on the outsourcing band wagon). Now I'm just MAD. I certainly would not have the check writer request a stop pay because that would cost them money. Why should they? Clearly this is my banks bad business flaw.
So tomorrow I'll wait for the reply to my e-mail (They respond in 12 hours) where I think I used all caps and said something like "Give me the number where I can talk to a person that can actually answer questions without pissing me off more and tell me where all those checks collected from the ATM's go..."
We've had our share of Big Bank Blues and luckily we're already in the process of transferring to a credit union for our personal accounts. Can't be soon enough for me. Of all businesses--a bank needs to be trusted. I have no trust in BofA .
Looking for a place to park your bucks? My suggestion is to see what credit union you can join up with. They haven't forgotten who they work for and they can offer up services that the Big Banks do. No one should ever park their $$ somewhere without a little appreciation--whether it's by getting a little interest on your money or providing good service.
